When purchasing products online with us you’re covered by the Distance Selling Regulations which were designed to give all customers the chance to cancel their order should they not be completely satisfied with any of the goods they have received. You have 7 days to request a full or partial refund from us.
It’s worth noting, however, that e-liquids cannot be returned if they have been unsealed.
If you request a cancellation and refund of your order, whether full or partial, it is up to you to look after the items when they are in your possession and it is also up to you to get them back to us.
If you request a full refund, we’ll return the shipping cost to you.
If you request a partial refund, you’ll be responsible for the full cost of shipping.
Please email firstname.lastname@example.org for information on getting your items back to us.